browse
- For damaged, incorrect, or missing items after 30 days (excluding deliveries that are listed as delivered by the carrier, such as USPS or Canada Post), we will send a free replacement within 7 business days once the issue is raised.
- We are unable to issue a replacement if 7 days have passed since your delivery.
- While all sales are final, if you receive a defective or incorrect item, or your order has not been delivered after 30 days (excluding deliveries marked as delivered by the carrier, like USPS or Canada Post), we will offer a replacement in lieu of a refund.
Damaged Item
- A new order will be created as a replacement, shipped using the same shipping speed as the initial order.
- Kindly send us three photos of the item you received, each taken from different angles, to help us expedite your replacement.
- If a replacement order will be created, there is no need to send the damaged item back to us.
Incorrect Item
- An incorrect item received constitutes receiving a totally different item as shown on our website.
- Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
- Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
- Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
- We provide full product details on our website to assist customers in making a well-informed decision, ensuring they understand what they are purchasing and whether it meets their needs before proceeding with their order.
- Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
- Our small business ensures that every product description is complete with the necessary details so customers can fully assess whether the item is right for them. If they are unsure or feel it’s not the best fit, we advise them to stop the order process.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
- If a replacement order will be created, there is no need to send the incorrect item back to us.
Items Not Received After 30 Days
- Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.