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- If the tracking says delivered but you can’t find it, verify your safe place, inquire with neighbors, or contact the carrier (some deliver late). Please check our Carrier Contact Information.
- Double-check the address in your order confirmation to avoid any errors. If it's correct:
- Look for a notice of attempted delivery or check if a postcard has been left by your local post office.
- Look around the delivery location for your package.
- See if someone else accepted the delivery unless you have health or safety concerns about doing so.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
- Porch
- Garage
- Exterior doors and any locations where the package could be placed, especially one that's out of view of the street, such as under a mat or near a back entrance.
- Building's front desk, reception area, or receiving area.
- Wait five business days. In rare cases, packages may say delivered up to five business days before arrival.
- If you haven't received your package, contact us within 30 days of the expected delivery. We'll do everything we can to help.
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Important: After the local post office receives your parcel, we no longer have authority over it, so please check their site for delivery information.
- Please call your local post office for assistance. Please check our Carrier Contact Information.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.