I would like a refund issued for my recent order.

Dissatisfied

1. Our Product Research Team focuses on identifying products that align with the current trends, market demand, and customer interests. We spend a lot of time analyzing what is currently popular to ensure we offer products that will resonate with our customers.
2. As a small business, we recognize the financial challenges involved in processing each order. We ask for your understanding and suggest that customers ensure they have fully researched the product before committing to a purchase. If the product doesn’t meet your expectations, please do not proceed with the order.
3. We understand your concerns, but as the operational costs for your order have already been expended, we are unable to offer a refund and must treat all sales as final.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • At our small business, we focus on providing detailed product descriptions, including every feature and specification, so that you have all the information you need to make an informed decision. We believe in transparency and aim to ensure that no questions are left unanswered regarding the products we offer. Our website is designed to provide you with all the insights needed for a successful purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we are dedicated to ensuring that the product information we provide is complete, so you can confidently decide if the item is the right choice for you. If you feel that the product doesn’t meet your needs after reviewing the details, we recommend discontinuing the order to avoid any unnecessary purchases.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • In order to speed up the processing of your replacement order, please send three clear photos of the item from different angles. This will enable us to quickly assess and take action.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items that are not received within 30 days, unless marked as delivered by the carrier, are eligible for a free replacement.
   
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.