When is my order’s shipping and arrival date?

Shipping

1. Your order will be sent out within 1 to 5 business days. For US addresses, delivery is 7-20 business days; international is 10-25 days.
   
   • Still within 5 business days from the order date.
     • Your order is scheduled for shipping within 1 to 5 business days from when it was placed. Should we be able to ship it earlier, an email with your shipping confirmation and a tracking number will be sent to the email address you provided. This ensures you can keep track of your package’s expected arrival.
     • If tracking details are missing by day five, look in your email’s Junk or Spam folders.
     • If you didn’t receive the email, please email us through our Contact Form page so we can check.
   • Beyond 5 business days from the order date.
     • If, by the 6th business day, your order has still not shipped, rest assured that our team is taking action. They’ve already informed our Fulfillment Team, and we are working on a resolution to get your order out as soon as possible.
     • We need up to 3 more days to update your tracking details.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:
     • In cases of high shipping demand, the first scan of your package may happen when it arrives at a regional hub near its final delivery location. Until this scan takes place, the carrier may not show acknowledgment of the package’s receipt.
     • You may not see the first scan until the package reaches its final delivery location.
     • There may be a delay before your tracking information is updated.
     • Some shipping methods, including Standard International, do not include tracking. However, your package should arrive within 20 to 25 business days without issue.
   • Beyond 20 (for US) or 25 (for International) business days.
     • Should there be no update to your tracking after 20 or 25 business days, please allow 5 more business days for delivery. Generally, packages arrive on or shortly after the 20th or 25th business day.
   • Beyond 30 (for US) or 35 (for International) business days.
     • We understand that as a small business, delays can create unnecessary worry for our customers, and that is the last thing we want. Our team is committed to resolving any delays and is actively monitoring the situation. We've escalated the issue to our Fulfillment Manager to ensure prompt action is taken to resolve the delay.
     • We appreciate your understanding as we investigate the matter, and we will be in touch via email within 2 to 5 business days.

How are shipping and delivery dates calculated?

1. Our delivery estimates are based on the combination of the transit time and shipping date.
2. Transit time is based on your selected shipping method and is calculated in business days. Saturdays and Sundays generally do not count unless you have opted for weekend delivery during checkout. We also factor in holidays when determining your estimated delivery time.
3. We may provide an "order within" countdown timer for some delivery dates, showing the time left to place your order to ensure delivery by the date shown. This date is subject to change before you submit your order, and your confirmed delivery date will be included in the order confirmation email.
4. Free Shipping offers delivery within 7 to 25 business days. We use affordable shipping options to help reduce costs, and this may mean a slightly longer processing time than expected. But rest assured, we’ll make sure your order arrives within the outlined delivery window.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

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If you require further assistance, submit a ticket here. We will respond within 48 hours.